FAQ
A few things worth knowing.
From shipping and returns to caring for your bags and jewelry, we've gathered answers to the questions we're asked most often.
01
What are the bags made of?
The material of each model is indicated on its product page: genuine leather, suede, or faux leather
02
Where do the bags and jewelry come from?
Our bags are made in Italy.
Our jewelry and bag accessories are original Lilibetta designs, made in Israel.
03
How much does shipping cost and when does it arrive?
Standard home delivery costs ₪35 and arrives within 1–7 business days, and it's free on orders of ₪1,000 or more. Express delivery costs ₪49 and arrives within 2 business days. You can also pick up your order free of charge from 121 Dvora HaNevi'a St., Tel Aviv, by prior arrangement.
04
Can I exchange or return?
Yes. You can exchange a product or cancel your purchase within 14 days of receiving it, as long as it's new, shows no signs of use and is in its original packaging.
For cancellations not due to a defect, a cancellation fee of 5% of the purchase price or ₪100, whichever is lower, will be charged. Full details are on the Returns & Exchanges page.
05
The jewelry arrived damaged or a stone came loose. What should I do?
Please contact us as soon as possible by email or WhatsApp and send us your order number, a short description of the problem and a clear photo of the piece.
Please don't try to glue or repair the piece yourself, so that we can examine it as it is.
We'll review your request and get back to you with the next step. A product that arrived damaged will be replaced or refunded, free of charge.
06
How do I cancel an order?
Through the "Cancel a Transaction" form at the bottom of every page on the website, or by email, phone or WhatsApp. Please include your name, ID number and order number in your message.
07
What payment methods are accepted?
Credit cards and other payment methods displayed on the checkout page. Payment is processed through a secure clearing system, and card details are not stored by us.
08
Which metal shade can I choose?
Most jewelry can be ordered in gold or silver tone. You can choose this on the product page before adding it to your cart.
09
Will the plating on my jewelry fade?
With the right care, the plating keeps its shine for a long time. All our recommendations are on the Care Guide page.
And if the plating does fade, your first re-plating is on us, free of charge. From the second re-plating onwards, the cost is ₪250.
10
What is a "Pre-order"?
This item is coming soon. You can order it now, and it will be shipped to you upon arrival. The estimated delivery date appears on the product page, and we will update you via email before shipping.